All our furniture is made to order:
Delivery is usually 8-10 weeks.
All our furniture is made specifically for you. Once delivered we are unable to offer a refund unless it is defective or has been accidentally damaged by us in the course of delivery. This does not affect your statutory rights.
Goods must be returned unused and in perfect condition (including product packaging) and returned within ten days of delivery only if they have been damaged in delivery.
Unfortunately we are unable to refund the original delivery charge or return postage.
Our pieces are handmade so slight differences may occur.the sizes may have a slight difference.Returns and refunds
All our sofa's are made to order and so are non-refundable unless damaged, defective or different from the order placed.
Should a made-to-order item be received damaged, defective or differ from specification then, after inspection by Archer + Co, a full refund or replacement will be arranged at no cost to the client.
However this is dependent on the client taking the following action:
- unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage, defect or specification can be made after 3 days
- any claim regarding a damaged, defective or incorrectly specified item must be made at once by phone or email to establish a timeline. Once an initial log has been recorded it must followed up by a written claim
The cost of returning the item(s) will be the client’s responsibility, under most circumstances the item will have to be insured for transit. Once Archer + Co has received the item and verified the nature of the complaint any costs incurred by the client will be refunded.
Where items to be returned are large or require special handling (as determined by Archer + Co) we reserve the right to nominate a specific furniture handler and to pass the cost of transport onto the client. Once Archer + Co has received the item and verified the nature of the complaint any costs incurred by the client will be refunded. However if the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt.
Whenever a made-to-order product is returned by a client it must be adequately packed in the original packaging to prevent damage.Standard items - damaged, defective or different
If goods appear damaged, defective or different to expectation please contact us by calling 0117 2390432 or by email at firstname.lastname@example.org to log the problem, discuss our procedures outlined below and to organise a replacement:
- it is important to carefully unpack and inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days
-the cost of returning the goods in perfect condition will be your responsibility and you may be required, under certain circumstances, to insure the transit of the goods
- upon receipt and inspection of the goods and having verified the nature of the complaint we will give you a full refund for the amount paid (including all delivery costs) or an exchange credit as required
- wherever possible the goods must be packed in the original packaging to prevent damage
Archer + Co,
24 Alma Vale Road,
BS8 2HYStandard items – returns that are non-damaged but correctly specified
If it is your wish to return a non damaged but correctly specified item or items please endeavour to contact us by phone or by email within 48 hours of receiving your order. All non-damaged return notifications must be completed in writing within a maximum of 7 days of delivery in accordance with the following procedure:
-the goods are to be returned in their original packaging in perfect resalable condition within 14 days of receipt along with your order reference number
-where items to be returned are large or require special handling (as determined by Archer + Co) we reserve the right to nominate a specialist delivery company and to pass the cost of transport onto the client. If the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt
- the cost of returning the product(s) will be the responsibility of the client who must insure the transit of the goods
As soon as we have received the goods in perfect resalable condition we will refund the cost of the goods (minus any delivery charges if applicable). We will provide the refund within 10 days of the return of the item.Liability
Archer + Co will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other loss indirect or consequential that was not foreseeable by either party when the contract was formed.
If the goods delivered are not what you ordered, are damaged, defective, or of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of said delivery.
Archer + Co will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.
Archer + Co shall have no liability to pay any money to you by way of compensation other than to refund the amount paid for the goods in question (minus any delivery charge).Governing law
These terms and conditions are governed by English law. By accepting them you agree to submit to the jurisdiction of the English courts in relation to any disputes arising in connection with these terms and conditions or the contract between us.